Policies

Our Quality Policy

At Satera, our quality policy is to:

• Continuously improve product quality in line with customer demands and future expectations,
• Exercise due care in the processing of customer products and ensure that such products are kept in the same manner as the customer’s product,
• Ensure compliance with the TS EN ISO 9001 Quality Management System and continuous improvement of the system,
• Ensure active participation of employees in the management system,
• Ensure continuous development and awareness-raising through training to ensure efficiency and contribution of employees to the process,
• Ensure that our productions are executed accurately on the first time, in accordance with the desired product and quality conditions,
• Avoid investments that will contribute to the operation of the system and improve the system in the name of quality,
• Protect the environment in which we work and use our resources in a manner that creates minimum waste,
• Become an organization that is constantly preferred and aims to continuously increase its market share by increasing its success in the industry,
• Ensure energy efficiency and conserve natural resources by using renewable energy sources,
• Utilize technologies that are developing and up-to-date, closely follow developments in the industry to constantly improve product quality and to manufacture products that exceed customer expectations.

In order to achieve the aforementioned commitments, our Company is committed to provide and continuously improve the necessary human, infrastructure and work environment resources throughout the company.

Our Environmental Policy

At Satera, during the manufacturing and delivery of our high value-added products, we undertake that we will:

• Comply with applicable legal and other requirements regarding environmental aspects,
• Constantly improve our performance by using materials and energy efficiently during our product/service offering,
• Reduce as much waste as possible and recycle it as part of our operations,
• Train our employees on environmental responsibility,
• Consider environmental factors in our process plans to contribute to leaving a more livable world for the future.

Our Customer Satisfaction Policy

As Satera, in resolving customer complaints, we undertake that we will:

• Continuously improve our processes by complying with all requirements of the Customer Satisfaction Management System,
• Comply with mandatory laws, regulations and customer requirements while performing our services,
• Handle complaints within the framework of our Customer Satisfaction policy.

Our Customer Satisfaction Principles:

• Transparency
• Accessibility
• Responsibility
• Objectivity
• Privacy
• Accountability

Occupational Health and Safety Policy

With respect to the product/service processes we provide, we undertake to;

• Establish safe and healthy working conditions to prevent work-related injury and ill health,
• Fulfill legal and other related conditions,
• Eliminate hazards at the source and reduce OHS risks,
• Prevent accidents before they occur,
• Continuously improve our OHS system,
• Ensure consultation and participation from the employees and their representatives.

Our Information Security Policy

Within the framework of our Information Security Management System at Satera we undertake to;

• Ensure confidentiality, integrity and accessibility of information for the third parties regarding our organization and information systems,
• Comply with ISO 27001 standards, related legal legislation and conditions, and agreements with third parties within the scope of Information Security,
• Manage and reduce all risks related to our assets systematically and thereby establish sustainable relations with all stakeholders,
• Correct any information security incidents and violations to prevent them from recurring,
• Raise awareness among all our employees about information security.